1. What businesses do you most enjoy supporting? Any specific field?
I love supporting passionate small business owners who are spinning one too many plates — from coaches and consultants to creatives and surveyors. I don’t have a set niche, but I do thrive when there’s variety in the tasks and a mutual trust in the working relationship.

2. What tasks can we outsource to you?
Inbox and diary management, client communication, travel planning, website updates, social media admin, process streamlining, document formatting, CRM updates — the list goes on. If it’s on your to-do list and eating up your time, there’s a good chance I can take it off your hands.

3. What type of clients do you have?
I typically support business owners who are juggling multiple priorities and need someone reliable and resourceful to keep things ticking over behind the scenes. My clients tend to value communication, trust, and flexibility.

4. Do you work particular hours each week?
I work flexible hours Monday to Friday, and I always agree in advance with clients what availability they can expect. I’m not tied to a strict 9–5, but I do make sure we’re on the same page about timelines and responsiveness.

5. What is the one thing that most clients you have go WOW about?
The speed in which I pick things up and just get on with it. Clients often tell me they’re surprised (and relieved!) by how quickly I understand their business and start making a difference.

6. Do you do ad hoc pieces of work, or do I have to sign up for a period of time?
I offer both. Retainer packages give you regular support, but I’m also happy to take on ad hoc work if I’ve got the capacity. Some clients start ad hoc and then move to a regular arrangement once they see the impact.

7. What is the main part of your role for clients on average?
Inbox and diary management are often at the heart of what I do, but many clients also hand over admin processes, website updates, and follow-up communication. It’s all about helping them stay organised, responsive, and focused on growth.

8. Are you at your clients’ beck and call?
I’m responsive and reliable — but not “on-call”. I set clear expectations so clients know when and how to reach me, and I make sure I deliver what’s needed within agreed timeframes.

9. How many clients do you work with at one time?
I usually work with 2–3 clients at a time. That allows me to give each one the attention and consistency they deserve.

10. How do you juggle multiple clients?
With Trello boards, time-blocking, and a healthy dose of planning. I allocate focused time for each client and make sure no one slips through the cracks. I also build in time for wellbeing and the occasional reminder to drink my coffee while it’s hot.

11. Who is your ideal client?
Someone who knows they need help, is ready to delegate, and trusts me to get the job done — without micromanaging. I love working with people who are kind, organised (or want to be), and open to building a genuine partnership.

12. How proactive are you, or do you react to what you are asked to do? Do we have to be super specific?
I’m very proactive. I’ll flag things before they become problems, streamline processes where I can, and suggest improvements along the way. If you like things a certain way, that’s no problem — but I don’t need hand-holding.

13. Do you manage people’s inbox, and if so, how do you do it?
Yes, inbox management is one of my core services. If your email provider allows it (such as Google Workspace), I can be granted delegated access to your inbox to organise, respond, and manage emails on your behalf. Alternatively, I can work with agreed access methods that suit your system. I’ll set up rules and structure to keep things under control, so you’re not constantly buried in unread messages.

14. Do you also offer holiday cover regarding telephone/emails etc?
Absolutely. I can cover emails and diary management while you’re away, and I can take calls too, provided they can be diverted in a way that makes it clear they’re for your business. That way, I can answer professionally on your behalf.